Frequently Asked Questions (FAQ)
- What is pinkEpromise?
- pinkEpromise is an online discount boutique, working to connect great
sellers, selling fabulous discounted handcrafted items, with buyers looking
for something sweetly unique.
- One of the featured deals says Expired. Can I still order one?
- Sorry, it looks like you found the deal too late to purchase it.
Luckily, we link to the seller's store, if they have one, so you can still
go to their store to find another handcrafted item from the same seller.
Then be sure to sign up for our daily emails to so that you won't miss another
- Do you accept returns?
- No, we don't accept returns, but we will do everything that we can to help
you if the item you receive is defective. Please email us within 3 days of
receiving your shipment and we will give you the seller's contact information
to arrange a replacement. All our sellers are committed to making your
- Do you accept exchanges?
- There are no exchanges, as we don't keep any stock on hand.
- Is it possible for me to be featured on pinkEpromise?
- If you have a unique handcrafted product you would like to sell and are
committed to making each of your customer's shopping experience fabulous,
send us a note and we'll help you get started.
- I live outside the United States. Can I purchase from pinkEpromise?
- Please check the seller's shipping information to see where they ship.
- I love the featured shop's items, where can I find more?
- With all of our sellers we do our best to include a link to their shop
or store page, where you can find more of their unique items.
- What is a deal giveaway?
- With each deal, the seller will give away some of their items to some
lucky buyers. After a predetermined number of items have been sold, one
buyer will be selected to get one of the items they bought for free!
- If I order more than one item do I have more chances to win?
- Yes! The more you buy the greater your chance to get one of your items
- Can I win more than once?
- Each buyer can only win one item per deal for free.
- If there are multiple giveaways for a single deal, will I have a chance
to win in each giveaway?
- Yes, everyone who has ordered at least one item on a single deal (and has
not yet won for that deal) has a chance at winning a free item every time a
giveaway is being awarded for that deal. So, the sooner you buy, the more
chances you have to win.
- How will I receive the item I won?
- When you win an item for a deal, you will be reimbursed the sale price
of that deal (not including shipping) through your PayPal account. The item
will be shipped to you along with any other items you purchased.
Sharing Links to Deals
- What is the link sharing feature?
- Many of you have been sharing our links on sites such as Facebook, Twitter,
Google Plus, and Pinterest. Thanks! Now we would like to reward you for spreading
the word. When you share the bee.tl link and a friend clicks on it we note
that you sent them to our site. We then give you an entry into a drawing for each
friend you send our way.
- What is bee.tl?
- bee.tl is the service we use to tie the friends you send to pinkEpromise back
to you. It generates a link unique to you for each deal you share. That way you
can share each deal you feel your friends would enjoy.
- I don't see a bee.tl link. Where do I find it?
- Because each bee.tl link is unique to you, you need to first sign in to
pinkEpromise. Once signed in you will see a unique link on each deal page.
- How do I share a link?
- Sharing is easy! Simply click on the Facebook, Twitter, Google Plus, or
Pinterest icons. Or you can copy and paste the bee.tl link into an email or
any other social media site.
- What happens when someone clicks on a link I share?
- When your friend clicks on your link, they will be taken to the same deal
on pinkEpromise from where you shared the link. They can then browse the site
normally, including creating their own pinkEpromise account, buying a deal, or
even sharing their own bee.tl link.
- What information do you share with bee.tl?
- We are careful to not share personal information of pinkEpromise users with bee.tl. We are
required to share a unique user ID that allows us to tie a visit to pinkEpromise from
your friends back to you so we can enter you into a drawing. However, the
unique user ID is encrypted in a way as to be anonymous to bee.tl. Furthermore,
bee.tl does not share this detailed information with other sites, although it
may publish aggregate data about trends. Your encrypted unique user ID and other
details will not be published beyond this anonymous aggregate form.
- I can't place an order. What can I do?
- We are sorry it's not working for you. Please contact us
and we'll get your order placed. (We'll also get working on a solution to the problem!)
- Can I change the size, color, or other options of a completed order?
- No, please check your order carefully, before completing it. Once placed,
we cannot change the order.
- I just placed an order and the address is wrong. What should I do?
- When placing your order on the Review Your Purchase page prior to paying
you can verify your shipping address. This address is provided by your PayPal
account. If you need to change the address, simply edit it on the Review Your
Purchase page. If for some reason, you notice the address is incorrect after
finishing your purchase, please contact us, so we can notify the seller.
If your order has not yet shipped they will try to make sure your purchase
gets sent to the right address.
- How do I cancel an order?
- Sorry, right now you can't cancel an order. Due to the already discounted
nature of the boutique items and the number of sellers we work with, we cannot
cancel an order. We suggest using the item as a gift for a friend.
- How can I contact the seller before making a purchase?
- Leave a comment on the deal page. Most seller's also have a link to their
store on their deal page. You should be
able to contact them through their store. We encourage all sellers to be
available for questions while their deal is posted. Please remember that most
of our sellers also have little people to care for and may not be able to
- When can I expect to receive my order?
- See the seller's notes on shipment details. Please contact us if your
order is taking much longer than expected.
- Do you ship internationally?
- Please see each seller's details on whether or not they ship to your
location. Please confirm this before placing your order, as we cannot cancel
More questions? Please contact us.